30-Day Unconditional Love Guarantee

We hope you love our products as much as we do, but if not, no worries! We are happy to issue a full refund in the original form of payment if you aren’t satisfied. We’ll even cover the cost of shipping the item back. Simply let us know you are returning the item within 30 days of delivery.*

*We are only able to offer returns on products purchased from VoilaPets.com.

Lifetime Warranty for Materials and Workmanship

With normal usage and proper care, our products are meant to last many years. We are also committed to offering excellent service —which is why we offer a non-transferable Satisfaction Guarantee to the person who originally made the purchase. If your pouch or accessory becomes damaged as a result of a manufacturing error, or if defects appear due to substandard materials, we’ll gladly repair or replace it free of charge*.

*Punctures and excessive wear and tear due to improper usage or care are not covered.